Delivery Manager - HR Shared Services
About the Job
We are looking for a dynamic Senior Manager – HR Managed Services to lead end-to-end service delivery across HR operations for global clients. The role will be responsible for managing a portfolio of HR Managed Services engagements, driving operational excellence, client satisfaction, and continuous improvement.
Lead the delivery of HR Managed Services, covering processes such as Hire-to-Retire, Payroll, Talent Management, and Core HR.
Ensure adherence to SLAs, quality metrics, and compliance requirements.
Partner with clients to understand their HR technology landscape and continuously identify opportunities for automation, standardization, and optimization.
Manage governance, reporting, and performance reviews with clients and internal stakeholders.
Mentor and develop team members to build strong domain and delivery capabilities.
Collaborate with cross-functional teams (Technology, Transition, PMO) for smooth onboarding of new accounts and process transitions.
Key skills required:
10–15 years of experience in HR Operations
Strong understanding of end-to-end HR processes and global service delivery models.
Hands-on experience managing operations delivery leveraging Workday, SuccessFactors or Oracle HCM or Darwinbox
Proven track record of managing large client accounts and service delivery teams.
Excellent stakeholder management, communication, and analytical skills.
Preferred Qualifications
Experience in setting up or scaling HR Managed Services or GCCs.
Educational Qualifications-Any Bachelors
About the Company
Overview
Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. The content on this page contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on content from this page.
Skills
Key Details
- Experience:
- 10+ years
- Job Domain/Function:
- Executive / Leadership
- Job Type:
- Work From Office
- Employment Type:
- Full Time
- Number of position(s):
- 1
- Educational qualifications:
- Bachelor's Degree