HR Operations Manager

About the Role

Are you a hands-on HR professional who enjoys building systems from scratch and working closely with leadership? MatchLab Talent is looking for an HR Operations Manager to own end-to-end HR across the group.

This role offers a great opportunity to drive culture, design HR systems and policies, and play a key role in shaping the organization's people strategy while working directly with leadership.

What You'll Be Doing

• Lead end-to-end recruitment and talent acquisition across IT and GMC teams, including building pipelines, managing offers, and overseeing onboarding.

• Manage HR operations including attendance, records, compliance, subscriptions, and accounts management.

• Design and implement HR systems, policies, KRAs, appraisal frameworks, and performance tracking.

• Drive employee engagement through monthly activities, L&D programs, and leadership development initiatives.

• Identify process gaps and inefficiencies, and propose and implement practical solutions and automation.

• Partner with sales and leadership on manpower planning and organizational development.

• Handle grievance resolution and help maintain a positive, transparent workplace culture.

What We're Looking For

• 3+ years of HR experience as a generalist or in a full-cycle HR role.

• MBA (HR) or related specialization preferred.

• Strong command of spoken and written English with excellent communication skills.

• Proactive and solution-oriented approach with high ownership and stakeholder management skills.

• Familiarity with HR tools, automation, and modern HR practices.