Hr Operations Specialist

Job DescriptionJob Description

About the Role
We are seeking an HR Operations Specialist to support a large-scale HR operations rollout for a well-known retail organization. This role is best suited for someone who can operate in a fast-moving environment, handle Tier 1 HR support, work through operational issues with good judgment, and help improve process flow and documentation along the way.

This is not a basic admin seat. We need someone who can think, communicate clearly, stay organized, and help bring structure to a changing environment.

Duration: Likely 4–6 months, with potential extension based on business need
Schedule: Standard business hours; some roles may support later-day coverage. 8AM-5PM EST, 9AM-6PM EST, or 11AM-8PM EST.

What You'll Be Doing

• Provide Tier 1 support to teammates and internal users
• Respond to questions, troubleshoot issues, and support process adherence
• Assist with HR compliance-related processes
• Create, maintain, and update knowledge articles and process documentation
• Help identify opportunities for process improvement, automation, and operational efficiency
• Support project scoping, testing, implementation, and rollout activities as needed
• Partner across HR and related teams to keep work moving cleanly and accurately

What We're Looking For

• 1–3 years of experience in HR operations, service delivery, shared services, employee support, or a similar operational environment
• Strong written communication skills
• Sharp attention to detail and follow-through
• Ability to work through ambiguity without getting sloppy
• Comfort supporting users through systems, process questions, and operational issues
• Experience with ServiceNow or similar ticketing/support platforms is a plus
• Experience creating SOPs, knowledge articles, or process documentation is strongly preferred
• Bachelor's degree preferred, but not required if experience is strong

Why This Role Stands Out

• Remote opportunity
• Meaningful project work supporting a major HR operations transition
• Opportunity to help shape process, documentation, and operational consistency
• Strong fit for someone who likes structure, improvement, and getting things done